PSI Services Highlights Key Trends and Achievements from the 2021 Year-End Review

GLENDALE, California, December 15, 2021 / PRNewswire / – The past year has continued to bring challenges and changes in the way we work and live. Like all organizations, PSI has adapted and taken these challenges as an opportunity to learn, assess and evolve to help organizations and individuals adapt to a new world of work.

PSI completed acquisitions across all of its divisions in 2021. Within its Talent Management division, PSI’s acquisition strategy focused on geographic expansion into previously underserved regions, which strengthened its position as leader in the global talent management solutions market. The eight acquisitions were Propel International (EAU), OPRA Psychology Group (Australia, New Zealand, Singapore), Human Systems Technology (Americas), Human Reach (Hong Kong/Greater China) and Ottmann Global Partners (Germany), as well as the conversion of Caliper Singapore, Caliper Australia and Caliper Canada into wholly owned entities.

In the Credentialing division, PSI extended ownership of proprietary content with identification in a key market with the acquisition of HiSET® Program, a high school equivalency testing (HSE) program. As a leader United States and a global testing provider, PSI helps individuals advance their opportunities by delivering both state licensing and high-stakes certification programs across the region. United States. The addition of the HiSET exam will bring an exciting new dimension to PSI’s business and additional benefits for the candidates.

PSI has been honored to be recognized for several prestigious awards in the fields of talent management and technology. PSI Talent Management has been shortlisted for Best HR / L & D advice to the CIPD People Management Awards for his work in developing leaders within the UK’s National Health Service and was named a finalist of the Association of British Psychology’s Excellence in inclusive assessment experiences for his work with BT in the UK and Ireland.

PSI also received a 2021 Tech Cares Award from TrustRadius, a crowdsourced enterprise technology review site. The award recognized PSI for going above and beyond its expectations to provide strong corporate social responsibility (CSR) by making several new initiatives and solutions available to its communities, customers and employees with the aim of helping individuals. and organizations to preserve continuity and resilience in these difficult times. .

Most recently, PSI Talent Management was honored to have won a coveted award 2021 Brandon Hall Group Excellence in technology Silver Award for Best Advancement in Unique Talent Management Technology. The Capture Award rewards, a very visual assessment often used early in the hiring process to assess how well candidates’ values ​​align with an organization’s values. Once complete, participants receive instant feedback that allows those who think they may not be fit to opt out before embarking on the hiring process, saving the candidate time and to HR teams. Candidates were assessed on the product’s breakthrough innovation, unique differentiators, value proposition and measurable results.

Adapt to a changing world of work

To help organizations adapt and succeed in a post-pandemic world of work, PSI Talent Management assessed existing data and conducted its own research in early 2021 to predict the foundational skills needed to be successful in the future. labor, namely:

  • Critical mind
  • Learn agility
  • Digital dexterity
  • Building relationships
  • Embrace diversity
  • Resilience
  • Change orientation

In the accreditation testing space, multimodal testing has become the new standard for licensing and certification exams. PSI has successfully shifted the majority of its high-volume clients to multimodal or online monitoring, providing additional flexibility to their testing population and minimizing barriers to career advancement for applicants from all industries.

With the influx of testing, PSI has found that the experience of test takers is increasingly critical for organizations. To evolve and ensure a smooth and stress-free testing experience for all applicants, PSI Credentialing has launched a new Applicant Portal with direct access to schedule testing. When asked, 84% of those surveyed said PSI’s online monitoring system was easy to use, and 95% rated the experience as excellent or good.

Another key part of the move to online testing during the pandemic is that the problems applicants face could be avoided through better communication to help applicants prepare and adapt. In response, PSI has supported its clients by preparing resources to help applicants adjust to online monitoring.

Following trends in testing, PSI found that the construction, real estate, retail, healthcare and manufacturing sectors were changing dramatically as they returned from pandemic lockdowns.

As the world witnessed these changing workforce trends, PSI Talent Management has seen an increase in not only the need for clients to recruit, but also an increased need to assess and develop existing employees. This was in particular the result of the skills shortage that came with The Great Resignation. In addition to focusing on improving workplace well-being and employee engagement, PSI recognized the importance of investing in and developing existing employees, and that a solution could be found to bridge the gap. between employee selection and development.

With today’s workplace in mind, organizational psychologists at PSI have developed a solution to fill this gap: the AIM Learning System. The evidence-based blended learning solution enhances and accelerates training initiatives by focusing on specific and underlying job skills that make people more effective in their roles. Whether individual contributors or senior leaders, the program is designed to support professional development through distance and distance micro-learning and help individuals and organizations succeed in the new hybrid workplace. .

We also saw that 2021 continued to be a difficult year for leaders and employees alike. In its international study on Leadership in the Future of Work, PSI experts interviewed nearly 2,000 employees and leaders in 32 countries. The study found that only 24% of employees surveyed believed their leaders were very or fully prepared to face future leadership challenges, compared with just over a third of leaders who felt very or fully themselves. fully prepared (37%). The biggest challenge is to attract and retain employees over the next five years, as voted by 56% of employees and 57% of executives surveyed. The report provides powerful insights into critical leadership themes and an understanding of the most significant changes and opportunities brought about by the pandemic, helping to shape future solutions and prepare organizations for success in today’s world of work. hui.

Through strategic growth and lessons learned in 2021, PSI experts are better equipped to serve clients across industries in the face of anticipated challenges, workplace changes and future needs.

“The past year has been decisive for the development of PSI,” said Steve tapp, CEO of PSI Services. “With strategic technology investment plans supporting continued growth, we look forward to further transformative advancements in 2022.”

About PSI

PSI Services LLC (PSI) is a global workforce solutions provider that designs robust solutions for our clients by combining top-notch assessment content, cutting-edge technology, and in-depth consulting expertise throughout of the career life cycle. PSI has over 70 years of experience providing test solutions around the world to a wide variety of clients in the public and private sectors, ranging from small businesses to global businesses, major academic institutions and corporations. government organizations. PSI offers a complete solutions approach, from test development to delivery and processing of results, including pre-hire screening, management assessments, licensing and certification testing, distance learning testing and other specialized services. Through working with more than 2,000 experts in 160 countries, delivering more than 15 million tests and assessments per year worldwide, PSI exists to empower people in their careers and drive organizational success. More information is available at

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