Researchers at Claremont McKenna College Report New Studies and Findings in Psychology (Call Me Back: Examining Provider Bias Through Recall Rates and Psi Responsiveness): Psychology

2021 SEP 30 (NewsRx) – By a Journalist-Staff News Editor at Daily Psychology & Psychiatry – The results of research on psychology are discussed in a new report. According to information published on Claremont, California, by the editors of NewsRx, the research said, “We conducted a field experiment by telephone to investigate the recall rate of psychologists. Providers (N = 903) in Los Angeles, California who were selected from an insurance panel list from a health maintenance organization received voice messages from actors simulating patients of various origins (i.e. race, gender, clinical diagnosis and ethnic distinction of name).

Financial support for this research came from the research of the faculty of Claremont McKenna College Grant Fund.

Our press reporters got a research citation from Claremont McKenna College, “The results indicated that 71.5% of providers did not return calls to potential patients. There were no main effects of race and ethnicity on recall. However, the ethnic distinction of the name moderated the effects of the diagnosis. Providers were more sensitive to depressed patients with ethnic names, but less sensitive to patients with ethnic names and personality disorders or substance abuse. These findings are important because unresponsive providers and insurance companies who do not provide up-to-date panel lists can constitute barriers to care, which can have deleterious consequences for help seekers.

According to the editors, the research concluded: “Advocacy recommendations and the importance of cultural competence are highlighted.

This research has been peer reviewed.

For more information on this research, see: Call Me Back: Examine Vendor Bias Through Callback Rates and Psi Responsiveness. The counseling psychologist, 2021; 49 (7): 958-986. The counseling psychologist can be contacted at: Sage Publications Inc, 2455 Teller Road, Thousand Oaks, California 91320, United States.

Our journalists point out that additional information can be obtained by contacting Wei Chin Hwang, Claremont McKenna College, Clin Psychol, Claremont, California 91711, United States. Additional authors of this research include Courtney P. Chan and Ken A. Fujimoto.

The direct object identifier (DOI) for this additional information is: https://doi.org/10.1177/00110000211018148. This DOI is a link to an electronic document online that is free or to purchase, and can be your direct source for a journal article and its citation.

(Our reports provide factual information on research and discoveries from around the world.)

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